At ShareFileBD, we strive to provide the best service for secure file sharing and cloud storage. Our goal is to ensure that our users are satisfied with their experience. However, if you are not fully satisfied with your subscription or service, we offer a refund policy under certain conditions.

1. Eligibility for Refunds

We offer refunds under the following circumstances:

• Billing Errors: If you are charged incorrectly, such as being billed for the wrong service or for a service you did not subscribe to.
• Service Downtime: If there is an extended period of downtime or service interruption due to reasons within our control that affects your ability to access or use the service.
• Duplicate Payments: If you are charged more than once for the same service, and the charges cannot be verified as legitimate.

Refunds will not be provided for the following:

• Change of Mind: We do not offer refunds for users who simply change their mind after purchasing a subscription or service.
• Non-usage of Service: If you choose not to use the service after purchase, you will not be eligible for a refund unless it falls under the conditions mentioned above.
• Free Trial Period: Refunds are not available for users who cancel during a free trial period.

2. How to Request a Refund

If you believe you are eligible for a refund, please follow these steps:

1. Contact Customer Support: Reach out to our customer support team at [Support Email Address], including the following details:
   • Your ShareFileBD account information.
   • A description of the issue that qualifies for a refund request (e.g., billing errors, service downtime).
   • The date of transaction and the amount charged.
2. Refund Evaluation: Our team will evaluate your refund request within 7 business days. We may ask for additional information to process your request.
3. Refund Processing: If your refund request is approved, we will issue the refund to the original payment method. Refunds typically take 5-10 business days to be processed.

3. Refund Amount

Refunds will be provided based on the service that was billed. If you are eligible for a refund, you will receive the full amount charged for the specific subscription period. If the refund is for a part of a subscription, the refund will be prorated accordingly.

4. Non-Refundable Fees

Please note that certain fees related to transactions, processing, or third-party services may be non-refundable. These fees will be clearly outlined in your service agreement and are not eligible for refund.

5. Subscription Cancellations

You may cancel your subscription at any time by contacting customer support. However, please note that cancellation does not entitle you to a refund for any remaining subscription period. You will retain access to the service until the end of your current billing cycle.

6. Changes to this Refund Policy

ShareFileBD reserves the right to update or modify this refund policy at any time. All changes will be posted on this page, and the effective date will be updated accordingly. We recommend that you review this page periodically to stay informed of any changes.

7. Contact Us

If you have any questions or concerns regarding this refund policy, please contact us at:

Email: [support@sharefilebd.com]

Phone: [+8801970179212]
Address: [Dhaka, Bangladesh]
Website: [sharefilebd.com]